Due to COVID-19 there may be short delays with international deliveries - please see our FAQ's for shipping information.

Frequently Asked Questions

Our COVID-19 Policy

 

 

Due to the current global pandemic, we have implemented certain measures and restrictions to ensure the safety of those most important to us, our staff and our followers.

The gallery took the decision to close its doors on the 9th of March in order to fight the spread of the virus. Shortly thereafter, the UK entered a state of 'lockdown', which has impacted our ability to access the vast majority of works and materials required for packing & shipping. As such, we will be unable to ship any works for the foreseeable future. This decision was not taken lightly and we appreciate the frustration this may cause; but please rest assured that any and all purchases during this period are properly stored and will be kept safe until we are able to access the pieces once more.

Once the lock down has been lifted we will do our utmost to get your new works shipped to you as quickly as possible, and a member of our Drops team will be keeping you updated with any progress throughout these difficult times.

We are still planning to proceed with new releases during this tough period, featuring some exciting artists such as Mauro Martinez, Seth Armstrong and Tishk Barzanji. Shipping protocols will be liable to change as time progresses; but for now, these releases will all be ready to be shipped shortly after their release date. Please stay tuned on our website and our Instagram page!
 
If you have any questions regarding our COVID-19 policies please get in touch with our Drops team at shop@unitdrops.com

  

Take care and stay safe.

 

 

 

How do you ship your prints?

 

Prints are carefully wrapped in acid-free tissue paper, rolled and packaged in shipping tubes for delivery. Some editions (sculptural or particularly delicate artworks) may necessitate flat-packing or crating. We take great care in packaging the works to ensure each delivery arrives with you safely. 

 

 

 

How long does shipping usually take?

 

Shipping usually takes between 3 to 5 business days, depending on where you are based. Once your print has been dispatched you will be notified via email that your purchase is on its way and provided with tracking details so can keep an eye out on your piece. If you have any queries regarding a shipment, please get in touch at shop@unitdrops.com and we will be happy to help. 

 

 

 

Do you take refunds?

 

We do not offer refunds unless there is probable cause for the piece to be returned (eg. damage). If you have purchased a piece from our Apparel range, you will be be able to return the piece and receive a full refund as long as the return is made within two weeks of purchase and that the Apparel piece is returned to us in perfect condition. If you are unsure about our Return policy, please see our Terms and Conditions or get in touch with one of our team at shop@unitdrops.com.

 

 

 

What if my print is damaged?

 

In the exceptional circumstance that a print is damaged during transit, please contact us immediately at shop@unitdrops.com. We will do our utmost in order to replace your print where circumstances allow or will offer you a full refund for the print. Please note that if your print arrives damaged, you will be asked to provide sufficient evidence; including but not limited to photographic evidence, videos, written accounts, etc. Please note that, if you opt to collect your print from us at the gallery and have signed the Artwork Release Form, you are liable for any future damage to the work. Please see our Damaged Artwork policy on our Terms and Conditions page for more information.

 

 

 

Do you re-release print editions?

 

No - most of our releases are Limited Edition, which means that we do not re-release once they have sold out. We offer a selection of prints which are 'unlimited' in nature, but these are clearly marked as such. If you have any questions or an edition that caught your eye but isn't immediately available to purchase, please get in touch with us and we will do our best to source the work for you.

 

 

 

Are the prints signed by the artist?

 

Yes - all of our prints are signed and numbered by the artist.

 

 

 

Can I request a particular edition number?

 

In order to request a particular edition number, please get in touch with us directly at shop@unitdrops.com before placing your order. Please also be aware that although we will do our best, this may not always be possible.

 

 

 

Where do I collect my print from if I opt out of shipping?

 

If you have opted out of shipping, you can come and collect your new acquisition at Unit London, located at 3 Hanover Square, only a two minute walk from Oxford Circus Tube Station! The gallery is open all week, from 10am till 7pm on Monday  to Saturday and from 12pm to 6pm on Sunday. On arrival, just inform the front desk that you are here to collect your print and they will be happy to help!

 

 

 

Can I get my print framed through Unit Drops?

 

Though we do not currently provide framing at the gallery, we work closely with a range of professional framers who will be more than happy to help you get your piece framed! Please get in touch with one of the Drops team at shop@unitdrops.com for a quote. 

 

 

 

Do you provide Certificates of Authenticity with your Artworks?

 

We do not provide Certificates of Authenticity. The artist signature on the piece as well as the invoice provided by the gallery upon purchase of the work is sufficient to confirm the Authenticity of the work. If you have any queries regarding Certificates of Authenticity, please get in touch with our Drops team at shop@unitdrops.com and we will be more than happy to help.

 

 

 

 

 

If you have any further questions that haven't been answered on this page please get in touch with our Drops team and we will be happy to answer any questions you may have.